Privacy Policy

Who we are

The site and the Jhony Ramirez Tattoo studio are operated by SOLID TATTOO LLC (“we”, “us”), owned by Jhony Ramirez, at 11601 S Orange Blossom Trl, Suite #103, Orlando, FL 32837.

Information you give us

• Contact and booking forms. The forms ask for your name, your email or phone number and your tattoo idea. They do not send that information to our servers and the site does not store it: when you press send, the site writes the message and opens WhatsApp with it ready to send, or copies it so you can paste it into Instagram or Messenger. We only receive it if you choose to send it from that app.
• Messages. When you write to us on Instagram, Facebook Messenger or WhatsApp we receive what you send — your name and the profile information the platform shares with us, your messages, reference photos, and any phone number or email you give us.
• The free consultation call. If you book the free 15-minute call, we ask for your name, your email and the date and time you choose.

Automated assistant

Messages sent to us on Instagram, Facebook Messenger or WhatsApp may be answered first by an automated assistant that uses artificial intelligence and works on behalf of the studio. It answers questions about the studio and can schedule the free consultation call. To generate its replies, the content of the conversation is processed by a third-party AI service provider. Conversations are kept in the studio’s customer management system so Jhony and the team can follow up on your request.

Google Calendar and Google Meet

When the free call is booked, we create an event in Google Calendar with your name and email, and you receive a calendar invitation and a confirmation email. If you choose a video call, the invitation includes a Google Meet link. Google processes this information under its own privacy policy.

Analytics and advertising (Meta Pixel)

The site uses the Meta Pixel, a tool from Meta (Facebook and Instagram). It records when a page is viewed, when one of the forms is sent and when a WhatsApp link is clicked, together with technical information your browser sends, such as your IP address, browser and device, and cookies set by Meta. We use it to measure and improve our ads on Facebook and Instagram. Meta may use this information as described in its own privacy policy.

You can limit it by blocking cookies in your browser or from your ad preferences on Facebook and Instagram. The site does not use Google Analytics or other analytics tools.

Videos

The videos on the site are hosted on YouTube. A video player is only loaded when you press play; from that moment YouTube (Google) may set its own cookies and collect information under its privacy policy.

Cookies and browser storage

• Meta cookies, set by the Meta Pixel described above.
• YouTube cookies, only after you press play on a video.
• Session storage: the site remembers that you already saw the intro screen during your visit. It is not a cookie, contains no personal information and is erased when you close the tab.

Hosting

The site is hosted by Vercel, which keeps technical logs — such as IP address, date and time, and the page requested — to deliver the site and protect it.

How we use your information

• To answer your questions and prepare your consultation and appointment.
• To schedule the free call and send you its confirmation.
• To measure and improve our advertising.
• To keep the site working and secure, and to comply with the law.

Who we share it with

We share information only with the service providers described above — Meta, Google, the AI service provider, our hosting provider and our customer management system — so they can provide their service to us, or when the law requires it.

How long we keep it

We keep your information for as long as we need it to attend your request and your appointments, and for as long as the law requires.

Your choices

You can ask us what information we have about you, and ask us to correct or delete it, through any of the contact channels below. You can also block cookies in your browser, and you can always write to us directly instead of using the forms.

Age

Our services are for adults 18 years of age or older. The site is not directed to minors.

Changes to this policy

If we change this policy, we will publish the new version on this page with a new “last updated” date.